Refund policy

As all our planters are bespoke, and made to order, we are only able to accept returns if the planter is faulty or not as described.

As much as our products are made and shipped with care, we understand accidents in transit can happen.  Despite these being out of our control, we are dedicated to ensuring your happiness with your product, and will do what we can to assist.  In the first instance, we please ask you to e-mail us at Sales@decus.uk, within 2 working days of delivery.  We aim to resolve your problem to your satisfaction.

We will offer a replacement where possible, which will be subject to the normal manufacturing time process.  To be eligible for a replacement, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

Please note that as per the terms and conditions, we work to a manufacturing tolerance of +/- 5mm.

Should a refund be agreed, and the item purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

In any instance, we aim to resolve your problem to your satisfaction.